Terms of serivce

1. Scope

These Terms and Conditions apply to all contracts between GlobalMart International Limited and consumers for goods and services offered through our online store. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not related to their commercial or independent professional activity.

2. Contract Partner

GlobalMart International Limited
Flat 5, 4/F, Won Hing Building
74-78 Stanley Street
Central, Hong Kong
Email: support@flanex.store

3. Conclusion of Contract

The presentation of products on our website does not constitute a legally binding offer, but an invitation to place an order. By completing the ordering process, you submit a binding offer to purchase. The contract is concluded once we confirm your order by email.

The ordering process includes the following steps:

  1. Select products
  2. Add to cart
  3. Proceed to checkout
  4. Enter shipping and payment information
  5. Review the order
  6. Click on “Place Order”

4. Storage of the Contract

We store your order data and send it to you by email. The Terms and Conditions are available at any time at https://www.spinefit.store/pages/terms-and-conditions. Previous orders can be viewed in your customer account.

5. Prices and Payment

All prices listed on our website include applicable taxes. Additional shipping costs may apply and will be shown at checkout.

We accept the following payment methods:

  • Credit card (Visa, Mastercard)
  • PayPal
  • American Express
  • UnionPay
  • Apple Pay
  • Google Pay
  • Klarna
  • Afterpay

6. Delivery

Unless otherwise specified, shipping takes place within 1–2 business days. The delivery time is usually 6–7 business days, depending on your location. The risk of accidental loss passes to the buyer upon delivery.

7. Retention of Title

The goods remain our property until full payment has been made.

8. Right of Withdrawal (EU Customers Only)

Consumers residing in the EU have the right to withdraw from the purchase contract within 14 days without giving any reason.

To exercise your right of withdrawal, please contact us at:

GlobalMart International Limited
Email: support@flanex.store

For convenience, you may use our withdrawal form (see below). You are responsible for the return shipping costs. We will refund your payment within 14 days of receiving the returned goods or proof of return. The refund will be issued using the same payment method you used for the original transaction.

9. Sample Withdrawal Form

If you wish to withdraw from the contract, please complete this form and send it to:

GlobalMart International Limited
Email: support@flanex.store

I/we hereby withdraw from the contract concluded by me/us for the purchase of the following goods:
________________________________________

Ordered on: ___________
Received on: ___________

Name: __________________________________
Address: ________________________________

Signature (only if submitted on paper): _________
Date: ___________

10. Warranty

The statutory warranty rights apply.

11. Contract Language

The contract language is English.