Shipping policy

Shipping policy

Order Processing Time

All orders are processed and shipped within 1–2 business days after payment is received. No processing or shipping takes place on weekends or public holidays.

Delivery Times

The delivery time is usually 6–7 business days, depending on the destination country and local delivery services. In rare cases, delays may occur due to customs clearance or increased shipping volumes.

Shipping Costs

Shipping costs are clearly displayed at checkout. For orders above a certain amount, we may offer free shipping (details will be shown during the checkout process).

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation by email with a tracking number. With this number, you can track your package online at any time.

Customs, Taxes and Duties

All applicable customs duties, taxes, and fees for international deliveries are covered by us. No additional costs will apply to you – the price shown at checkout is the final price.

Delays

We are not responsible for delivery delays caused by customs, natural events, or unforeseen circumstances with shipping carriers.

Incorrect or Incomplete Addresses

Please ensure that your shipping address is correct and complete. Customers are responsible for failed deliveries due to incorrect or incomplete information.

Contact

If you have any questions about shipping or your order, please contact us at:
Email: support@flanex.store